| Type of work | Normal Rate (2hr Min Charge) |
| Workstation Maintenance / Desktop Support / Web Design (Contracted Customers) | $130/Hr |
| Workstation Maintenance / Desktop Support / Web Design | $155/Hr |
| High End Server / Network Design / Consultancy / Server Support / Backup Administration (Contracted Customers) | $185/Hr |
| High End Server / Network Design / Consultancy / Server Support / Backup Administration | $220/Hr |
| How requested response-time affects charge Rate. | ||
|---|---|---|
| Preliminary Provide 15 minute preliminary phone consultation to diagnose extent of problem and attempt basic resolution within 2 hours. |
1 x | |
| 2 Hour Response Request responded to within 2 hours from time call logged with XIT. |
4 x | |
| 4 Hour Response Request responded to within 4 hours from time call logged with XIT. |
3 x | |
| Before Close Of Business Request responded to before close of business day when logged with XIT before 11am and response-time requested at time of logging. |
2 x | |
| Before Next Morning Request responded to before opening of business day when logged with XIT before 4pm and response-time requested at time of logging. |
3 x | |
Rates Effective 1/1/2008
Terms & Conditions:
- These prices are exclusive of G.S.T.
- Payment terms are 7 days by account.
- The above rates apply to work performed during the normal business hours of 8:00am - 7:00pm Monday - Friday.
- After 8 hours of contiguous service on any one call a continuation premium of 1½ x will be charged on hours after the initial 8.
- Services requested or used outside of these hours will be charged at 1½ x.
- Emergency requests will be charged at higher rates.
- Customer can elect to terminate provision of emergency services at any time, but the 2 hr minimum will be charged if terminated in less than 2 hours.
- Calls made by customers directly to engineers will be charged and treated as emergency calls and charged appropriately.
- Any call where the customer cites that it is an emergency will be charged as such.
- If a customer expresses that a job needs to be handled before the end of the day it will be treated as an Emergency and charged accordingly.